Refund policy

RETURN & REFUND POLICY
Last updated: 14 September 2026

OVERVIEW
This Return & Refund Policy explains when you can cancel an order, and when you can receive a refund or a replacement from SansiMayo Perfume. The terms "we", "us" and "our" refer to SansiMayo Perfume, and "you" refers to the customer.
This policy applies only to orders placed through sansimayoperfumes.com. Orders placed through marketplaces or resellers are governed by that platform's own policy.
This policy forms part of our Terms of Service and should be read together with it. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or any other applicable law that cannot lawfully be excluded.
Fragrance is a sealed personal care product. Once a bottle leaves our warehouse it cannot be resold or restocked for hygiene and safety reasons. For that reason we do not accept returns or exchanges on the basis of a change of mind, a change in preference, or an order placed by mistake. Please review your selection, size and shipping address carefully before you place an order.
We do accept returns, and we will refund or replace your order in full, in every case where something has gone wrong with what we sent you. Those cases are set out in Section 2 and are not subject to any seal or packaging condition.

SECTION 1 - CANCELLING AN ORDER
You may cancel an order at any time before it has been dispatched. To cancel, email us at support@sansimayoperfumes.com with your order number as early as possible. Orders are usually processed quickly, so please contact us without delay.
We do not charge any cancellation fee for orders cancelled before dispatch. If the order was prepaid, the full amount will be refunded in accordance with Section 7.
Once an order has been dispatched, it cannot be cancelled and it cannot be returned except in the circumstances described in Section 2.
We may cancel an order ourselves in the circumstances described in our Terms of Service, including where a product is unavailable, where pricing or product information was listed in error, or where we are unable to verify the order. Where we cancel a prepaid order, you will receive a full refund.

SECTION 2 - WHEN WE ACCEPT A RETURN
We will accept a return and provide a replacement or a full refund, at your choice, if the product you receive is:
(a) damaged or leaking on arrival;
(b) defective, including a faulty sprayer, pump, cap or bottle;
(c) different from the product you ordered;
(d) past its expiry or best-before date;
(e) missing from your parcel;
(f) delivered in an open or tampered package; or
(g) materially different from the description, images or specifications shown on our website.
In these cases the condition of the seal does not matter and you will not bear any cost.
Reporting windows. Issues that are visible on delivery, being (a), (c), (e) and (f) above, must be reported within 48 hours of delivery. A manufacturing defect that is not apparent on delivery, being (b), (d) and (g) above, must be reported within 7 days of delivery.
Evidence. To help us verify the claim and raise it with our courier, please email support@sansimayoperfumes.com with:
(i) your order number;
(ii) clear photographs of the product, the product box and the outer shipping carton, including the shipping label; and
(iii) an unedited, continuous unboxing video that begins before the shipping carton is opened and clearly shows the sealed parcel and its contents.
We recommend recording an unboxing video for every order. Claims for damage in transit, tampering, wrong items or missing items are significantly harder for us to verify and raise with the courier without one, and may be declined where no other evidence is available.
Minor scuffing, creasing or denting of the outer shipping carton that has not affected the product inside is not treated as damage.

SECTION 3 - WHAT WE CANNOT ACCEPT
Outside the cases listed in Section 2, we are unable to accept a return, refund or exchange. This includes, but is not limited to:
(a) a product that has been opened, sprayed, tested or had its seal broken, where there is nothing wrong with the product itself;
(b) a request based on the fragrance not suiting your preference, your skin or the occasion, as further explained in Section 10;
(c) an order placed for the wrong product, wrong variant or wrong quantity by mistake, once it has been dispatched;
(d) testers, samples, discovery sets, vials and decants;
(e) items purchased as part of a clearance, final sale or closeout, where this was stated on the product page at the time of purchase;
(f) free gifts, complimentary items and items received under a promotion at no cost; and
(g) gift cards and store credit.
If a product is sent back to us that is not eligible under this policy, we will inform you and return it to you at your cost. If the product remains unclaimed by you for 30 days after we notify you, we may dispose of it without further liability.

SECTION 4 - HOW TO RAISE A REQUEST
All requests must be raised by email to support@sansimayoperfumes.com. Please include your order number, the item concerned, the reason for the request, and the photographs and video described in Section 2.
We will acknowledge your request within 48 hours of receiving it and tell you whether it has been accepted, what evidence is still needed, or why it cannot be accepted.
Please do not ship any product back to us before your request has been approved and we have confirmed the return address in writing. Unauthorised returns cannot be traced, inspected or refunded, and we cannot accept responsibility for them.

SECTION 5 - RETURN SHIPPING AND PICKUP
Where a return is approved under Section 2, we bear the full cost of return shipping. We will arrange a reverse pickup wherever our courier services your pin code. If reverse pickup is unavailable at your location, you may ship the product back to us and we will reimburse reasonable courier charges on production of the receipt.
Until the product reaches us, please keep it safe and unused. Pack it securely in its original packaging and, where you are shipping it yourself, use a trackable courier service and share the tracking details with us.
Perfume is classified as a flammable liquid for shipping purposes. Please declare the contents accurately to your courier and do not ship by air where the courier prohibits it.

SECTION 6 - INSPECTION AND APPROVAL
Once we receive a returned product, we will inspect it and confirm the outcome by email, ordinarily within 3 business days of receipt.
If the product passes inspection, we will proceed with your refund or replacement as set out in Sections 7 and 8.
In some cases we may approve a refund or replacement on the basis of your photographs and video alone, without asking you to send the product back. Where we do so, we will confirm this in writing.
If the product fails inspection because the reported issue cannot be verified, or because the product is not the one we sent, we will contact you with the reason and return the product to you at your cost, as described in Section 3.

SECTION 7 - REFUNDS
Approved refunds are initiated within 3 business days of approval, which means within 3 business days of cancellation for pre-dispatch cancellations, or within 3 business days of a claim being approved under Section 6.
Refunds are issued to the original payment method used for the order. Once we initiate a refund, the time taken for the amount to appear in your account depends on your bank, card issuer or payment provider, and is ordinarily 5 to 7 business days. This part of the timeline is outside our control. We effect all refunds in accordance with the guidelines issued by the Reserve Bank of India.
For orders paid by cash on delivery, refunds are made by bank transfer or UPI. We will ask you for the account holder name, account number and IFSC code, or your UPI ID. Refunds cannot be processed until these details are provided and verified.
Refunds under Section 1 and Section 2 are for the full amount paid, including any shipping, handling and cash on delivery charges applied to the order.
Where only part of an order is refunded, the refund reflects the amount actually paid for that item after any discount or promotional offer was applied, not the list price. Where the remaining order no longer meets a free shipping or promotional threshold as a result, the value of that benefit may be adjusted.
Refunds are not issued in cash or in store credit unless you have specifically asked for store credit and we have agreed to it in writing.

SECTION 8 - REPLACEMENTS
If your claim is approved under Section 2, you may ask for a replacement of the same product instead of a refund. Replacements are dispatched once the claim is approved and, where we have asked for the original product back, once it has been received and inspected.
We bear the cost of shipping a replacement to you.
If the same product is out of stock, you may choose another product of equal value, or take a full refund instead. Where you choose a product of higher value, the difference is payable by you. Where you choose a product of lower value, we refund the difference.
A replacement product is itself covered by Section 2 if it arrives damaged, defective, wrong or expired.

SECTION 9 - FAILED, REFUSED OR UNDELIVERED ORDERS
Please make sure your shipping address, pin code and phone number are correct and that someone is available to receive the parcel. Our courier will ordinarily make up to three delivery attempts.
If an order is dispatched and then returned to us undelivered because the address was incomplete or incorrect, because you were unreachable, or because delivery was refused, an amount of ₹199 is retained to cover the forward and return freight and handling already incurred, and the balance of the amount you paid is refunded. On a partial cash on delivery order, this means the ₹199 advance is retained and no further refund is due. This does not apply where you cancel before dispatch, where we cancel the order, or where the parcel is covered by Section 2 above, in each of which cases you are refunded in full. Section 9 of our Shipping Policy sets this out in detail.
Repeated refusal of orders may result in the partial cash on delivery option being disabled for your account.

SECTION 10 - FRAGRANCE PREFERENCE AND SKIN SENSITIVITY
Fragrance is subjective. The same perfume can smell different on different people, can develop differently over the course of a day, and can be affected by skin type, weather and how it is stored. A scent not suiting your personal preference is not a defect, and a bottle cannot be returned on that basis.
Our products contain alcohol, essential oils and aroma compounds. If you have known sensitivities or allergies, please read the ingredient list on the product page and on the carton before use, and patch test on a small area of skin first. An allergic or sensitivity reaction is not by itself a manufacturing defect, and a bottle cannot be returned on that basis. If you believe a product is genuinely defective or contaminated, contact us and we will investigate it under Section 2.
Where we offer discovery sets, samples or testers, these are the best way to try a fragrance before committing to a full bottle.

SECTION 11 - MISUSE OF THIS POLICY
We handle every claim in good faith. We reserve the right to decline a refund or replacement request, or to restrict future orders or payment methods for an account, where we reasonably determine that this policy is being misused, including through repeated unverifiable claims, claims relating to products that are not ours, or claims that are contradicted by the evidence provided.
We will always tell you the reason for a decision taken under this section, and this section does not affect your statutory rights in respect of a genuinely damaged, defective, wrong or misdescribed product.

SECTION 12 - GRIEVANCE REDRESSAL
If you are not satisfied with how your request has been handled, you may escalate it to our Grievance Officer, appointed in accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: [INSERT GRIEVANCE OFFICER NAME]
SansiMayo Perfume, Plot No. 48, Shri Ram Vihar, Near SKIT College, Jagatpura, Jaipur, Rajasthan - 302017, India
Email: support@sansimayoperfumes.com
Phone: [INSERT CUSTOMER CARE NUMBER]
We will acknowledge your complaint within 48 hours of receipt and provide a resolution within one month from the date of receipt.

SECTION 13 - CHANGES TO THIS POLICY
We may update this Return & Refund Policy from time to time by posting the revised version on this page, with a revised "Last updated" date. The version in effect on the date you placed your order is the version that applies to that order.

SECTION 14 - CONTACT INFORMATION
Questions about this Return & Refund Policy should be sent to us at support@sansimayoperfumes.com.
Our contact information is posted below:
LAAMOUR
Plot No. 48, Shri Ram Vihar, Near SKIT College, Jagatpura, Jaipur, Rajasthan - 302017, India
support@sansimayoperfumes.com
GSTIN: 08AAMFL0360J1Z7