Shipping policy

SHIPPING POLICY
Last updated: 14 September 2026

OVERVIEW
This Shipping Policy explains how we process, dispatch and deliver orders placed on sansimayoperfumes.com. The terms "we", "us" and "our" refer to SansiMayo Perfume, and "you" refers to the customer.
This policy forms part of our Terms of Service and should be read together with our Return & Refund Policy. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or any other applicable law that cannot lawfully be excluded.
We currently ship only within India.

SECTION 1 - ORDER PROCESSING AND DISPATCH
Orders are dispatched within 2 business days of the order being placed and payment being confirmed.
Our daily order cut-off is 11:00 AM IST. Orders received after 11:00 AM IST are taken up for processing on the next business day.
Business days are Monday to Saturday. We do not process or dispatch orders on Sundays or on public holidays, and couriers do not ordinarily pick up on those days. An order placed on a Saturday afternoon, Sunday or public holiday is taken up on the next business day.
During sale periods, new launches and festive weeks, processing may take slightly longer. Where we expect a delay beyond our stated dispatch window, we will inform you by email or WhatsApp.

SECTION 2 - DELIVERY TIMELINES
Once your order has been dispatched, estimated delivery times are:
(a) Metro cities: 4 to 6 business days from dispatch.
(b) Rest of India: 5 to 8 business days from dispatch.
These estimates are in addition to the dispatch time in Section 1. All delivery times are estimates provided by our courier partner and are not guaranteed. Remote locations, hill stations and low-serviceability pin codes may take longer.

SECTION 3 - SHIPPING CHARGES
We do not charge any shipping or handling fee. Shipping is free on all orders, to every serviceable pin code in India, with no minimum order value.
The price shown on the product page is inclusive of all applicable taxes, including Goods and Services Tax. There are no additional charges added at checkout other than the partial cash on delivery arrangement described in Section 4, where you choose it.

SECTION 4 - PAYMENT OPTIONS AND PARTIAL COD
You may pay for your order in full at the time of ordering, or choose our partial cash on delivery option.
Under partial cash on delivery, you pay an advance of ₹199 online at the time of placing the order, and the balance of the order value in cash to the delivery executive at the time of delivery. The ₹199 advance is adjusted against your order total, so you pay no more than the order value overall.
The ₹199 advance is charged because an order dispatched and then refused still costs us forward and return freight, handling and repackaging. It is an advance towards your order and is adjusted in full against the order value on successful delivery. It is not an additional fee, and it is not retained where the order is delivered to you or cancelled before dispatch.
The ₹199 advance is not refundable where a dispatched order is refused, rejected or returned to us undelivered. Section 9 explains this in full. Please read Section 9 before choosing this option.
We may decline the partial cash on delivery option for certain orders, order values or pin codes, or for accounts with a history of refused deliveries.
Please keep the exact balance amount ready at the time of delivery. Our delivery partner may not be able to provide change, and may be unable to accept payment by any method other than cash at the doorstep.

SECTION 5 - SURFACE TRANSPORT ONLY
Perfume is alcohol based and is classified as a flammable liquid for transport purposes. Air carriage of our products is restricted, and every order is therefore shipped by surface transport.
This is a safety and regulatory requirement, not a service level we choose. It is the reason our delivery estimates are longer than those of stores shipping non-restricted goods, and it is why express or overnight delivery is not available on any order. The timelines in Section 2 already account for surface movement.

SECTION 6 - SERVICEABLE LOCATIONS
We ship through Blue Dart. We deliver to every pin code in India that Blue Dart services by surface for this product category.
We do not maintain a separate list of excluded pin codes. If your pin code is not serviceable, this will be indicated at checkout or we will contact you after the order is placed. Where an order cannot be delivered because your pin code is not serviceable, we will cancel it and issue a full refund, including any ₹199 advance paid, because the order will not have been dispatched.
Serviceability can change from time to time and may be suspended temporarily for particular regions due to weather, strikes, restrictions or other operational reasons.

SECTION 7 - ORDER TRACKING
Once your order is dispatched, we send tracking details automatically to the email address and the WhatsApp number provided at the time of ordering. You can also check your order status at any time on our website.
Please make sure your email address and mobile number are entered correctly, as these are the only channels through which tracking and delivery updates are sent.
Tracking information is generated by our courier partner and may take up to 24 hours after dispatch to begin updating.

SECTION 8 - DELIVERY ATTEMPTS AND ADDRESS ACCURACY
Please ensure your shipping address, pin code and phone number are complete and correct, and that someone is available to receive the parcel at the address during working hours.
Our courier partner will ordinarily make up to three delivery attempts. You may be contacted by phone before delivery. If delivery cannot be completed after the final attempt, the parcel is returned to us.
We are unable to change the delivery address once an order has been dispatched. If you need to change your address, contact us before dispatch at support@sansimayoperfumes.com and we will update it if the order has not yet been handed to the courier.

SECTION 9 - REFUSED, UNDELIVERED AND RETURNED ORDERS
This section applies where a dispatched order comes back to us because it was refused at the door, because the address was incomplete or incorrect, because you were unreachable across all delivery attempts, or because the balance payment was not made on a partial cash on delivery order.
Where an order is dispatched and then returned to us undelivered for any of these reasons, an amount of ₹199 is retained to cover the forward and return freight and handling we have already incurred, and is not refunded. This applies equally to:
(a) fully prepaid orders, where ₹199 is deducted and the balance of the amount you paid is refunded to your original payment method; and
(b) partial cash on delivery orders, where the ₹199 advance already paid is retained and no refund is due, as no other amount was collected from you.
This retained amount is a recovery of costs we have actually borne on the shipment. It is not a cancellation charge, and it does not apply where:
(i) you cancel before dispatch, in which case the full amount paid, including the ₹199 advance, is refunded;
(ii) your pin code was not serviceable and the order was never dispatched;
(iii) we cancel the order ourselves for any reason; or
(iv) the parcel is returned because it arrived damaged, tampered with, incorrect, incomplete or otherwise covered by Section 2 of our Return & Refund Policy, in which case you bear no cost at all and are refunded in full.
Refunds under this section are initiated within 3 business days of the parcel being received back at our facility and are processed in accordance with our Return & Refund Policy.
Repeated refusal of orders may result in the partial cash on delivery option being disabled for your account, or in future orders not being accepted.

SECTION 10 - DELAYS OUTSIDE OUR CONTROL
All delivery timelines are estimates and are not guaranteed. We are not responsible for delays caused by our courier partner, or by circumstances outside our reasonable control, including weather events, natural disasters, strikes, civil unrest, regional restrictions, road closures, regulatory checks, public holidays or festive season volumes.
If your order has not been delivered within 10 business days of the estimated delivery date shown in your tracking updates, please contact us and we will take it up with our courier partner and keep you informed of the outcome.
Where a parcel is confirmed lost in transit by our courier partner, we will send a replacement or issue a full refund, at your choice, at no cost to you.

SECTION 11 - RECEIVING YOUR PARCEL
Please inspect your parcel before accepting it. If the outer packaging is visibly damaged, wet, leaking, open or tampered with, you may refuse delivery, and Section 9 will not apply to that refusal.
We recommend recording a clear, continuous unboxing video that begins before the shipping carton is opened. This is the simplest way to establish a claim for damage in transit, tampering, a wrong item or a missing item, and is described in Section 2 of our Return & Refund Policy.
Issues visible on delivery must be reported within 48 hours.

SECTION 12 - TITLE AND RISK
Title and risk of loss in the products pass to you once we hand the products to the courier, subject always to your rights under Section 2 of our Return & Refund Policy and under applicable law where a product reaches you damaged, defective, incorrect or incomplete.

SECTION 13 - GRIEVANCE REDRESSAL
If you have a complaint relating to shipping or delivery that has not been resolved to your satisfaction, you may escalate it to our Grievance Officer, appointed in accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: [INSERT GRIEVANCE OFFICER NAME]
SansiMayo Perfume, Plot No. 48, Shri Ram Vihar, Near SKIT College, Jagatpura, Jaipur, Rajasthan - 302017, India
Email: support@sansimayoperfumes.com
Phone: [INSERT CUSTOMER CARE NUMBER]
We will acknowledge your complaint within 48 hours of receipt and provide a resolution within one month from the date of receipt.

SECTION 14 - CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time by posting the revised version on this page, with a revised "Last updated" date. The version in effect on the date you placed your order is the version that applies to that order.

SECTION 15 - CONTACT INFORMATION
Questions about this Shipping Policy should be sent to us at support@sansimayoperfumes.com.
Our contact information is posted below:
LAAMOUR
Plot No. 48, Shri Ram Vihar, Near SKIT College, Jagatpura, Jaipur, Rajasthan - 302017, India
support@sansimayoperfumes.com
GSTIN: 08AAMFL0360J1Z7